“We are delighted to expand our partnership with Harman and are thrilled to be able to offer the Australian market a simplified path for support and supply of all Harman installation control, video and audio products.” said CEO Graham Evans.
“The growth in our portfolio allows avt to offer a true One Harman experience to our partners in Australia, leveraging 25 years of AMX audio, video and control experience across Harman’s leading integration and installation audio product suite” Evans said. “avt will be investing heavily in resources and capability to allow us to deliver and build on the world-class customer support, service and experience that have underpinned our success with AMX across the entire Harman integration & installation Audio range” Evans continued.
Ramesh Jayaraman, VP and GM, Harman Professional Solutions, APAC who lead the review of Harman distribution in Australia commented, “At the conclusion of an extensive review process, we identified reducing complexity and taking a solutions-driven approach as fundamental processes for improving customer experience. The new distribution model leverages over 60 years of collective experience between avt and CMI in the Australian market, and will provide customers greater clarity through simplified sales and support structures. Delivering on this strategy also creates the opportunity for further investment and expansion by Harman Professional Solutions in the Australian market, as avt and CMI extend their capabilities and support across the entire Harman Professional audio range.”
Sales, support, warranty and repair of Harman Professional products in Australia will transition to avt and CMI on February 1, 2018. Warranty terms and inclusions will not be affected.